orsfx Privacy Policy

orsfx ("we", "our", "platform") has established this Privacy Policy ("Policy") so that users of our services ("user", "you") are fully informed about what information we collect, why we collect it, and how we keep it safe. This Policy applies to our website, mobile access, gaming services, and all related services.

By using our platform, you are agreeing to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

Summary:

1 Details of Collected Information

orsfx collects information from you at various stages. We only collect information that is necessary to provide our services, manage accounts, and ensure security.

1.1 Personal Identity Information

When you create an account or log in to our platform, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

1.2 Financial and Transaction Information

To ensure secure transactions, we store the following information:

• Deposit and withdrawal history
• Type of payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction date, time, and amount
• Partial mobile banking account number

1.3 Technical and Device Information

When you use our website or platform, the following technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Cookies and similar tracking technologies

1.4 Gaming Activity Information

To ensure responsible gaming and improve your experience, we record:

• Game play history and statistics
• Betting patterns and session information
• Bonus and promotion usage details

2 Purpose of Data Use

orsfx uses collected information only for specific, lawful, and transparent purposes. We never use your information for unrelated purposes.

2.1 Account and Service Management

• Creating, verifying, and keeping accounts active
• Ensuring login and secure access
• Processing deposits and withdrawals
• Distributing bonuses and rewards

2.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing financial fraud and misuse
• Improving technical security measures
• Managing anti-money laundering verification processes

2.3 Customer Service

• Responding to your inquiries and complaints
• Providing support via live chat and email
• Sending important account-related notifications

2.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues on the platform
• Planning new games and services

2.5 Responsible Gaming

We monitor your gaming activity to identify signs of addiction and, where needed, to offer the option to set limits or self-exclude. This is done entirely for your protection.

3 Data Sharing and Disclosure

orsfx never sells your personal information to third parties. However, information may be shared in certain circumstances.

3.1 Service Provider Partners

We may share information with trusted third-party service providers who handle payment processing, technical support, or security analysis on our behalf. These partners are bound by strict confidentiality agreements and may only use the information for specified purposes.

3.2 Legal Obligations

We may be legally required to disclose information in the following cases:

• In response to a court order or a lawful request from a law enforcement agency
• To assist in financial crime investigations
• When required for national security purposes

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will make an effort to notify you in advance of any such change.

4 Data Security Methods

orsfx treats the security of your information as the highest priority. We use industry-standard security technology to keep your data safe.

4.1 Encryption Technology

• SSL/TLS encryption is used for all data transmissions
• Passwords and sensitive information are stored using strong hashing algorithms
• Payment information is processed through a secure payment gateway

4.2 Access Control

• Only authorized personnel can access user information
• Every access event is logged and monitored
• Immediate action is taken when suspicious activity is detected

4.3 Acknowledgment of Limitations

While we provide the highest level of security, no method on the internet is completely secure. In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps.

5 Cookie Policy

Cookies are small text files stored in your browser. orsfx uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and page loading optimization. Without them, the platform cannot function properly.

5.2 Functional Cookies

These help remember your preferences and provide a personalized experience — for example, language preference and display settings.

5.3 Analytical Cookies

Used to understand website traffic and usage patterns. This information is collected in completely anonymous form and is used only to improve service quality.

You can control cookies from your browser settings. However, disabling essential cookies may prevent some features of the website from working.

6 Data Retention Period

orsfx retains your information only for as long as necessary. The following policy is followed:

• Information for active accounts is retained for as long as the account remains active
• Financial information is kept for a defined period after account closure as required by applicable law
• Security logs are automatically deleted after a set period
• Data deletion requests are processed within a reasonable time, unless there is a legal obligation to retain the data

7 Your Rights

As a user of orsfx, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. If you contact us, we will provide you with a copy of your information.

7.2 Right to Correction

If any information we hold about you is incorrect, you can request that it be corrected. You can update most information yourself from your account settings.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

You can request that the use of your information be restricted for certain purposes, such as stopping marketing communications.

7.5 Right to Data Portability

You can request to receive the information you have provided in a structured and readable format.

To exercise these rights, please contact us through the channels listed in the contact section below. We will try to respond to your request as quickly as possible, generally within 30 days.

8 Protection of Minors

orsfx is an 18+ (21+ under our policy) gaming platform. We do not knowingly collect any information from individuals under 21 years of age, nor do we allow them to use our services.

Age is verified at the time of account registration. If we become aware that a minor has used our platform, their account will be immediately closed and any collected information will be deleted.

If you believe a minor is using our services, please contact us.

9 Third-Party Links and Services

Our platform may include third-party services related to game providers or payment services. These third parties are governed by their own privacy policies, and we are not responsible for their collection or use of information.

We recommend that you review the privacy policies of any third-party services.

10 Policy Changes

orsfx reserves the right to update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• Displaying a notice on the website
• Sending a notification to your registered email address
• A pop-up notice when logging into your account

Continued use of the platform after a policy change will be considered as acceptance of the updated policy. Each version will include a "Last Updated" date.

11 International Data Transfers

orsfx primarily serves users in Bangladesh. However, due to technical infrastructure, some data may be processed or stored on servers located in other countries.

For international data transfers, we ensure that:

• Adequate data protection measures are in place at the destination
• Contractual safeguards are in effect
• The privacy of user data is maintained

12 Contact Us

Contact us for any questions, requests, or concerns related to privacy. Our team provides support 24/7 in both Bengali and English.